在亚马逊上,如果你的产品因为涉嫌侵权被下架或遭到投诉,你可以通过提交侵权申诉(Infringement Appeal)来请求恢复你的商品或账号。下面是一个亚马逊侵权申诉的模板,卖家可以根据实际情况调整和补充相关信息。
邮件主题:Appeal of Intellectual Property Infringement - [Your Case ID]
Dear Amazon Seller Performance Team,
I am writing to formally appeal the decision regarding the intellectual property infringement claim associated with my product listing(s). I take intellectual property rights very seriously and have thoroughly investigated the matter to ensure that my product complies with all relevant policies and laws.
ASIN: [Insert ASIN(s)]
Case ID: [Insert Case ID from the performance notification]
Product Title: [Insert product title]
Issue: [Briefly describe the issue. E.g., Infringement claim of trademark, patent, or copyright]
I understand that my product has been flagged for potential infringement. I would like to clarify the situation and provide the following:
Product Details: [Provide a detailed description of the product, including brand, manufacturer, and sourcing information. Attach invoices or any proof of authenticity if applicable.]
Compliance: [Explain why your product does not infringe on any intellectual property. For example, if you are selling a licensed product, provide evidence of licensing or authorization.]
Supplier Verification: [If applicable, include information about the supplier, manufacturer, or distributor, such as a signed agreement, authorization letter, or licensing agreement.]
Corrective Actions Taken: [If applicable, describe any steps you've taken to avoid future issues, such as removing or relisting products, training employees, or working with a lawyer for compliance.]
I have attached the following documents to support my appeal and clarify the situation:
Invoices/Receipts: [Attach invoices or receipts showing the purchase of goods from an authorized supplier]
Licensing/Authorization Documents: [Attach any official documentation that proves you have the right to sell the product, such as a license agreement]
Correspondence: [Attach any email correspondence or communication with the intellectual property holder or rights owner]
Other Evidence: [Attach any other relevant evidence or documents that support your case]
Given the information provided, I respectfully request that my product(s) be reinstated. I am committed to fully complying with Amazon’s policies and the intellectual property rights of others. I would greatly appreciate your prompt review of this appeal and your assistance in resolving this matter.
Please let me know if further documentation or clarification is needed. I am happy to cooperate fully to ensure that my listings meet all of Amazon’s standards and legal requirements.
Thank you for your attention to this matter. I trust that this appeal and supporting documentation will be reviewed promptly, and I look forward to your positive response.
Best regards,
[Your Full Name]
[Your Seller Name/Store Name]
[Your Amazon Seller Account Email]
[Your Contact Number]
清晰明确:确保陈述清楚、简明,突出说明为什么你的产品不涉及侵权。
提供相关证据:包括你从供应商购买的发票、供应商授权信、商标授权证明、产品合规证明等。
友好且合作:尽量保持语气礼貌和专业,强调你愿意配合亚马逊解决问题,并且严格遵守平台规则。
更新信息:如果你采取了措施来避免将来出现类似问题,例如从供应商处获得授权书、调整产品描述等,务必说明。
通过这样的模板和详细的解释,能够增加你的申诉成功的机会。